Respect for our Customers and Partnership with our Community

We listen to those we serve, as our effectiveness depends on our responsiveness to their needs and concerns.

Balancing the Needs of Today & Tomorrow

We accept our responsibility to make decisions, which enable a sustainable future for our community as a whole.

Valuing Diversity

We embrace and celebrate the many cultures, languages and life styles of the people of Willoughby, and we actively seek ways for the community to share and benefit from this wealth of diversity.

Integrity & Transparency

We are fair, honest and open in all our interactions, and respect the community's right to know the reasons for decisions and actions.

Professionalism and Dedication

We are well qualified, well informed, and objective in our approach to decisions, and tenacious in following through with actions.

Creativity

We are a learning organisation, striving continuously for improvement and encouraging innovation.